Refund policy
Order Cancellations
- Orders can be cancelled within 2 hours of placement or until they are shipped — whichever is earlier
- Once an order has been dispatched, it cannot be cancelled
- To cancel your order, please contact our support team immediately at orders@milletmatters.com or call +91 9820805229
- Cancelled orders will be refunded in full to your original payment method within 5-7 business days
Returns Policy
Due to the nature of food products and to maintain hygiene standards, we have a limited returns policy:
We DO NOT accept returns for:
- Products that have been delivered in good condition
- Products opened or consumed partially
- Products returned after the specified time limit
- Products purchased during special sales or clearance events (unless defective)
We DO accept returns/replacements for:
- Products that arrive damaged or in poor condition
- Products that are expired or close to expiry
- Incorrect products delivered
- Products with manufacturing defects or quality issues
Return Process
If you receive a product that falls under our acceptable returns category:
- Contact us within 3 days of delivery at orders@milletmatters.com
- Provide your order number and clear photographs of the issue
- Our quality team will review your case within 24-48 hours
- If approved, we'll arrange for pickup of the product (free of charge)
- Once we receive and inspect the returned product, we'll process your refund or replacement
Refunds & Replacements
- Once your return request is verified and approved, we will offer either a full refund or a free replacement — your choice
- Refunds are processed within 5-7 business days to your original payment method
- Replacement products will be shipped within 1-2 business days of approval
- Original shipping charges are non-refundable unless the return is due to our error
Refund Timeline
- Online payments (UPI/Cards/Net Banking): 5-7 business days
- Cash on Delivery returns: Bank transfer within 7-10 business days (bank details required)
Non-Refundable Items
- Shipping charges (unless return is due to our error)
- Products returned without prior approval
- Products returned after the 3-day window
- Gift cards and promotional offers
For any refund-related queries, please contact our customer service team at orders@milletmatters.com with your order details.
